Transaction review

Your website has key interaction opportunities where you can engage with new and existing customers – or not. These ‘transaction points’ are crucial to your online ROI and business success.

It may be as simple as registering for a newsletter, or as complex as a fully-featured online catalogue and shopping interface, but if your customers can't easily use it, it will cost you dearly in sales and reputation.

Wired Internet Group have pioneered a targeted transaction review report which analyses all the interaction points in your site and tells you what to do to make them really work.

Our user experience team's report delivers:

• An evaluation of all the key points of online interaction in your site - measured against best-practice user experience guidelines.
• Step-by-step analysis of the interactive sequence, identifying ‘stress-points' where customers may ‘drop out'.
• Screenshot-based analysis of your interface design with action-oriented recommendations for improvement.
• Full back-up from the Wired user experience team to guide your implementation of this report – we'll either fix things for you, or ‘ride shotgun' to ensure your chosen web team delivers the enhancements you require.

Our report can be delivered to a two week turn-around, depending on the complexity of your user interactivity, once the project is confirmed.

For more information, please contact Mike Baddeley mike@wired.co.nz.

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